Rubber Roofs
Waterproofing & Roof Protection Specialists
PRIVACY POLICY
V1 – July 2025
Introduction
Rubber Roofs recognises the importance of protecting the personal information provided to us through our various platforms, and we take our responsibility to manage your information with the utmost care.
This Privacy Policy outlines the types of personal information that we collect, the purposes for which we may use your personal information, and the measures we take to ensure that your information remains secure.
Personal Information
The personal information provided to or gathered by Rubber Roofs’ platforms is stored and managed by us for the specific purpose of serving our customers and fulfilling our business activities.
Interpretation and Definitions
- “Rubber Roofs”, “we”, “our” and/or “us” refer to Rubber Roofs (Pty) Ltd, operating in South Africa.
- “You” and/or “your” refers to the Data Subject.
- Words defined in the Protection of Personal Information Act No.4 of 2013 (“POPI”) but not defined in this Privacy Policy will bear the same meaning as in POPI.
What Are “Platforms”?
Rubber Roofs markets and communicates through various online platforms, including our official website (www.rubberroofs.co.za), social media pages (e.g. Facebook, Instagram, LinkedIn), and online enquiry forms. These platforms allow potential customers to request quotes, submit enquiries, or purchase products and services.
What Is “Data Subject”?
The Data Subject is the person whose personal information is entered and stored. When you enter your details into one of our platforms, that information is only accessible to Rubber Roofs for the specific purpose for which it was provided.
What and Who Is a “Responsible Party”?
Rubber Roofs is the Responsible Party and determines the means and purpose for which your data is processed.
What Is Your Personal Information (“Data”)?
Your personal information may include:
- Name and contact details (email address, phone number, physical address)
- Business or property details related to your enquiry
- Demographic information such as province or city
- Preferred communication methods
- Any other information you voluntarily provide via forms, emails, or phone calls
What Data Do We Collect?
We may collect and process:
- Information you provide when filling in forms on our website or social media pages.
- Details provided when you request a quotation, product information, or after-sales service.
- Records of correspondence if you contact us by email, phone, or through our platforms.
- Information from surveys we may use for research purposes (optional).
- Details of transactions carried out through our website and records of completed services.
- Data relating to your visits to our website, including traffic data, location data, and resources accessed.
By providing your data, you consent to our use of it as set out in this Privacy Policy.
How We Collect Data
We collect data:
- Directly from you via our website forms, phone calls, or in-person visits.
- Indirectly through marketing campaigns, referrals, or promotions.
- For statistics and advertising purposes, to measure interest in our products and improve our services.
Purpose of Processing Your Information
We may process your information to:
- Provide you with the products and services you request.
- Fulfil our contractual and warranty obligations.
- Respond to your enquiries and provide follow-up support.
- Keep you informed about our services, offers, and updates (with your consent).
- Analyse customer behaviour to improve our website, marketing, and services.
- Ensure content from our website is presented effectively for your device.
How We Protect Your Data
Our website and data systems are built with secure frameworks and protocols to prevent unauthorised access.
If there is a data breach, we will notify you and the Information Regulator as required under POPI, unless doing so would impede an official investigation.
How We Use Your Data
- To fulfil your requests for quotes, services, and after-sales support.
- To contact you with product or service information, if you have opted in.
- We will not share your data with third parties for marketing without your consent, unless required by law.
Cookies
Our website uses cookies to improve your browsing experience, for example by remembering items in your enquiry form.
You can disable cookies in your browser, but this may limit functionality.
Passwords & Login Information
If you create an account on our website, you are responsible for keeping your login credentials secure.
Amendments to the Privacy Policy
Rubber Roofs reserves the right to update this Privacy Policy at any time. The most current version will always be available on our website.
Contact Us:
For questions or requests regarding your personal information, email us at info@rubberroofs.co.za